Zonos outage history and status
Is Zonos down right now?
No
All Systems Operational Official status as of Nov 6, 2026, 20:17 UTC (refreshing…)
Open incidents
99.92%
uptime, 90 days
2
incidents, 90 days
51 min
median time to fix
Sep 4, 2026
last incident
Zonos components
- International Checkout Operational
- Quoter Operational
- Classify Operational
- Dashboard Operational
Landed Cost
- Landed Cost API Operational
- Landed Cost API (Legacy) Operational
- Landed Cost API (GraphQL) Operational
Plugins
- Shopify Duty Tax Operational
- BigCommerce Duty Tax Operational
- Magento Duty Tax Operational
- Salesforce Duty Tax Operational
- Shopify Checkout Operational
Zonos Prepay
- Zonos Prepay (iOS) Operational
- Zonos Prepay (Android) Operational
- Zonos Prepay (Webapp) Operational
Zonos outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Sep 4, 2026, 23:56 UTC | 2026-09-04 Classify Service Disruption Classify | Major | 1 h |
| Sep 4, 2026, 17:18 UTC | 2026-09-04 Issue with Classify Classify | Critical | 42 min |
| Aug 3, 2026, 21:00 UTC | 2026-08-03 Elevated error rates for landed cost quotes Landed Cost API, International Checkout, Shopify Duty Tax, Zonos Prepay (iOS), Landed Cost API (Legacy), BigCommerce Duty Tax | Minor | 1 h 36 min |
| Jul 8, 2026, 19:15 UTC | 2026-07-08 Issue with Classify Service Classify | Critical | 2 h 23 min |
| May 26, 2026, 21:27 UTC | 2026-05-26 Increased authentication error rates. Zonos Prepay (iOS), Zonos Prepay (Android), Zonos Prepay (Webapp), Dashboard | Major | 1 h 04 min |
| Mar 11, 2026, 17:42 UTC | 2026-03-11 - Elevated Error Rates on Inference Services Classify | Minor | 24 min |
| Feb 22, 2026, 18:25 UTC | Issues with Landed Cost Landed Cost API, International Checkout, Shopify Duty Tax, Zonos Prepay (iOS), BigCommerce Duty Tax, Zonos Prepay (Android) | Minor | 21 h 57 min |
| Feb 19, 2026, 21:32 UTC | Issue with Zonos services Landed Cost API, Zonos Prepay (iOS), Zonos Prepay (Android), Quoter, Landed Cost API (GraphQL), Zonos Prepay (Webapp) | Minor | 52 min |
| Feb 19, 2026, 16:29 UTC | Issue with Dashboard Dashboard | Critical | 2 h 28 min |
| Oct 20, 2025, 08:01 UTC | Backfill 2025-10-20 Issue with Dashboard Dashboard | Minor | 52 min |
| Sep 4, 2025, 19:59 UTC | 2025-09-04 Issue with Zonos Dashboard Dashboard | Minor | 18 min |
| Jun 10, 2025, 14:42 UTC | 2025-06-10 Issue with BigCommerce Plugin BigCommerce Duty Tax | Critical | 1 h 18 min |
| Jan 24, 2025, 19:00 UTC | 2025-01-24 Issue loading Checkout International Checkout | Minor | 2 days 19 h |
| Jan 24, 2025, 00:30 UTC | 2025-01-24 - Shopify tracking number and order import issue Shopify Checkout | Minor | 22 h |
| Jan 6, 2025, 09:30 UTC | 2025-01-06 Magento Checkout Issue International Checkout | Minor | 30 h 30 min |
| Jan 3, 2025, 08:30 UTC | 2025-01-03 Issue creating orders for Checkout International Checkout | Major | 5 h 45 min |
| Nov 12, 2024, 20:27 UTC | 2024-11-12 Issue with Exchange Rate Landed Cost API, International Checkout | Major | 1 h 52 min |
| Nov 8, 2024, 16:00 UTC | 2024-11-08 - Landed Cost Quote Failures Landed Cost API, International Checkout | Major | 1 h 26 min |
| Oct 12, 2024, 20:30 UTC | 2024-10-12 - Permission Issue with Shopify Landed Cost API Shopify Duty Tax | Critical | 25 h 31 min |
| Oct 8, 2024, 01:48 UTC | Increased error rate on Dashboard authentication Dashboard | Minor | 1 h 12 min |
| Sep 30, 2024, 22:44 UTC | 2024-09-30 Elevated error rates on landed cost Landed Cost API, International Checkout, Shopify Duty Tax, Landed Cost API (Legacy), BigCommerce Duty Tax, Quoter | Major | 1 h 36 min |
| Aug 30, 2024, 17:18 UTC | 2024-08-30 Issue with Shopify Duty Tax Plugin Shopify Duty Tax | Major | 32 min |
| Aug 7, 2024, 19:22 UTC | 2024-08-07 Upstream provider issue affecting Zonos Dashboard International Checkout, Dashboard | Minor | 1 h 20 min |
| Aug 5, 2024, 20:31 UTC | 2024-08-05 Investigating database issues Landed Cost API, International Checkout, Shopify Duty Tax, Landed Cost API (Legacy), BigCommerce Duty Tax, Quoter | Critical | 2 h 15 min |
| Mar 21, 2024, 16:21 UTC | 2024-03-21 Investigating an issue with item catalog | No impact | 37 min |
50 incidents in our archive since July 15, 2020.
When and where Zonos fails
By weekday
Most incidents start on Tue.
- Mon10
- Tue13
- Wed7
- Thu8
- Fri7
- Sat4
- Sun1
Most affected, last 12 months
- Classify5
- Zonos Prepay (Android)4
- Zonos Prepay (iOS)4
- Zonos Prepay (Webapp)4
- Landed Cost API3
- Landed Cost API (GraphQL)3
- Quoter3
- BigCommerce Duty Tax2
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FAQ
- Is Zonos down right now?
- At our last check Zonos's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
- How often does Zonos go down?
- Zonos reported 2 incidents in the last 90 days (2 major or critical), with 102 minutes of major outage: 99.92% uptime.
- When was the last Zonos outage?
- The latest reported incident started on Sep 4, 2026, 23:56 UTC: "2026-09-04 Classify Service Disruption", resolved after 1 h.
- How long do Zonos outages last?
- Half of Zonos's incidents in the last 90 days were resolved within 51 min.
Source: Zonos official status page · RSS of Zonos incidents · status badge for your site