Critical incident

Zettle: Issues with resetting password

Affected: UK, Sweden, Norway, Finland, Germany, France

Current status of Zettle: Operational — live Zettle status

Timeline

1. May 15, 2026, 07:40 UTC
   investigating
   We are currently investigating an issue where some users are unable reset their password. Our team is working to identify the cause and resolve it as quickly as possible. Thank you for your patience.
2. May 15, 2026, 10:14 UTC
   resolved
   This incident has been resolved.

Updates as published by Zettle (original).