Critical incident

Yoti: INC-3674 (P1 - High Priority)

Affected: Digital ID, Identity verification, Identity verification portal, Age verification, Age estimation, eSignatures, Yoti Hub, Yoti Website, Yoti Password Manager, Yoti Web Account, UK Post Office In-branch verification (IBV), Yoti Verified Calls

Current status of Yoti: Operational — live Yoti status

Timeline

1. Apr 10, 2026, 12:38 UTC
   investigating
   We are experiencing issues with the Digital ID, Identity verification, Identity verification portal, Age verification, Age estimation, eSignatures, Yoti Hub, Yoti Website, Yoti Password Manager, Yoti Web Account, UK Post Office In-branch verification (IBV), Yoti Verified Calls services.
2. Apr 10, 2026, 12:58 UTC
   monitoring
   We have fixed the Digital ID, Identity verification, Identity verification portal, Age verification, Age estimation, eSignatures, Yoti Hub, Yoti Website, Yoti Password Manager, Yoti Web Account, UK Post Office In-branch verification (IBV), Yoti Verified Calls services. Our engineers will monitor the situation until we declare the incident resolved.
3. Apr 10, 2026, 13:00 UTC
   resolved
   The services Digital ID, Identity verification, Identity verification portal, Age verification, Age estimation, eSignatures, Yoti Hub, Yoti Website, Yoti Password Manager, Yoti Web Account, UK Post Office In-branch verification (IBV), Yoti Verified Calls are fully operational. This incident has been resolved.
4. Apr 11, 2026, 10:17 UTC
   postmortem
   A load balancer failure at one of our data centres caused service disruption. Our engineering team identified the issue, rerouted affected traffic to restore services, and subsequently brought the impacted load balancer back to full operation. To prevent recurrence, additional proactive alerting has been implemented to provide earlier warning of similar conditions

Updates as published by Yoti (original).