Critical incident

Yext: Customer Portal and Management API Errors in US Environments

Affected: Management API, Content Portal, Sandbox

Current status of Yext: Operational — live Yext status

Timeline

1. Nov 6, 2026, 04:29 UTC
   monitoring
   Customers using our US Production and Sandbox environments experienced errors and timeouts when accessing the Customer Portal and Management APIs for approximately 13 minutes, beginning around 10:30 PM ET on November 5, 2026. We identified a network connectivity issue affecting these environments. Service has recovered, and we are monitoring for any recurrence while continuing to investigate the underlying cause.
2. Nov 6, 2026, 04:46 UTC
   resolved
   This incident is resolved.

Updates as published by Yext (original).