Major incident

Workato Americas: Workato Agent Studio Knowledge Base issue

Affected: Agent Studio

Current status of Workato Americas: Operational — live Workato Americas status

Timeline

1. Mar 19, 2026, 10:53 UTC
   identified
   We are investigating an issue impacting the Workato Agent Studio Knowledge Bases. Customers may encounter "405 Method Not Allowed" errors when accessing document content. We have identified the underlying cause and are actively working on remediation. We will share additional updates as soon as they are available.
2. Mar 19, 2026, 10:53 UTC
   identified
   We are continuing to work on a fix for this issue.
3. Mar 19, 2026, 13:41 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Mar 19, 2026, 18:36 UTC
   resolved
   This incident has been resolved.

Updates as published by Workato Americas (original).