Major incident

WatchGuard Technologies: 2026-09-25 Global - WatchGuard Cloud Operators list not loading

Affected: Operator Administration:::AMER, Operator Administration:::EMEA, Operator Administration:::APAC

Current status of WatchGuard Technologies: Operational — live WatchGuard Technologies status

Timeline

1. Sep 25, 2026, 21:49 UTC
   identified
   At approximately 21:00:00 UTC time, the certificate used by the WatchGuard Cloud users and groups API expired. As a result, WatchGuard Cloud administrators are unable to view, update or manage their WatchGuard Cloud Operators. Our team has already renewed the certificate and is actively deploying it to all regions. We'll post our next update in 30 minutes, if not sooner.
2. Sep 25, 2026, 22:23 UTC
   resolved
   The updated WatchGuard Cloud user and group API certificate has been successfully deployed to all regions as of 22:20:00 UTC. Services are operating normally at this time. We appreciate your continued patience and apologize again for any impact this may have had on you or your customers.

Updates as published by WatchGuard Technologies (original).