Major incident

WatchGuard Technologies: 2026-09-03 - AMER - FireCloud PoP issue

Affected: Authentication:::AMER, Health and Connectivity:::AMER

Current status of WatchGuard Technologies: Operational — live WatchGuard Technologies status

Timeline

1. Sep 3, 2026, 17:11 UTC
   investigating
   Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively investigating the issue. We will provide another update within the next hour as more information becomes available. We apologize for any impact this may be causing you or your customers. This issue is affecting connectivity through the Mexico/Central PoP only.
2. Sep 3, 2026, 18:07 UTC
   investigating
   We are continuing to investigate the connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively working to identify the cause and determine the appropriate resolution. We will provide another update within the next 4 hours, or sooner if additional information becomes available. We apologize for any continued impact this may be causing you or your customers and appreciate your patience while our team works to resolve the issue.
3. Sep 3, 2026, 18:29 UTC
   investigating
   We are continuing to investigate this issue.We will provide another update within the next 4 hours, or sooner if additional information becomes available.
4. Sep 3, 2026, 22:04 UTC
   investigating
   We continue to investigate connectivity issues affecting the Mexico/Central Point of Presence (PoP). The issue remains isolated to the Mexico/Central PoP. Our engineering team is actively working toward a resolution. Next update will be within 4 hours, or sooner as information becomes available
5. Sep 4, 2026, 00:10 UTC
   investigating
   Connectivity issues affecting the Mexico/Central Point of Presence (PoP) are currently restored. We are actively monitoring connectivity to the PoP. Engineering continues to investigate root cause of this issue.Next update will be in 4 hrs if not sooner. Thank you for your patience.
6. Sep 4, 2026, 04:01 UTC
   investigating
   Connectivity to the Mexico/Central Point of Presence (PoP) remains stable following restoration efforts. We continue to actively monitor the PoP and Engineering is still investigating the root cause. Further updates will be provided as new information becomes available in 4 hrs, if not sooner.
7. Sep 4, 2026, 05:37 UTC
   monitoring
   Connectivity and service operation at the Mexico/Central Point of Presence (PoP) have been restored. We are actively monitoring the environment to ensure continued stability while the investigation into the root cause remains ongoing. We will provide our next update within 30 minutes, or sooner if additional information becomes available
8. Sep 4, 2026, 05:40 UTC
   monitoring
   Connectivity and service operation at the Mexico/Central Point of Presence (PoP) have been restored. We are actively monitoring the environment to ensure continued stability while the investigation into the root cause remains ongoing. We will provide our next update within 30 minutes, or sooner if additional information becomes available
9. Sep 4, 2026, 06:08 UTC
   resolved
   We are no longer experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP), and this incident is now resolved. Service is operating normally at this time. We apologize for any impact this incident may have caused you or your customers and thank you for your patience while our teams worked to restore service.

Updates as published by WatchGuard Technologies (original).