Major incident

Via: Files unavailable

Affected: Via, Email Filing, Qeye mobile app

Current status of Via: Minor issues — live Via status

Timeline

1. Oct 16, 2026, 18:17 UTC
   investigating
   As you may be aware, an issue with the file server means that project files are not currently available. The issue manifested around 4pm this afternoon. This means that accessing and writing project files is not currently possible. This includes uploading files through the phone app and email filing. We are working with IT to resolve the issue and will update here in due course. We are sorry for the inconvenience.
2. Oct 17, 2026, 06:39 UTC
   monitoring
   Files should be available again in the applications. We're currently working to clear some of the backlog with the automated queues. Performance may be a little slower at the moment.
3. Oct 18, 2026, 06:58 UTC
   monitoring
   Systems should have returned to normal however we continue to monitor
4. Oct 19, 2026, 08:11 UTC
   identified
   There is currently an ongoing performance issue with the file servers. This will likely cause slow loading of file previews and file downloads, currently. Projects which contain a large number of files may have difficulty loading the 'files' tab. If you get stuck in this situation, please wait for a few minutes and then reload Via. If you are still stuck, please contact support.

Updates as published by Via (original).