UserZoom outage history and status
Is UserZoom down right now?
No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
Open incidents
100%
uptime, 90 days
0
incidents, 90 days
—
median time to fix
Jul 15, 2026
last incident
UserZoom components
Manage
- Login Operational
- User Management Operational
- Templates Operational
- Study Builder Operational
Analysis & Results
- Ratios & Responses Operational
- Transcripts Operational
- Video Player Operational
- Data Exports Operational
Participant Experience
- Selecting a time to participate Operational
- Joining a session Operational
- UserZoom Live Android App Operational
- UserZoom Live iOS App Operational
- UserZoom Surveys Android App Operational
- UserZoom Surveys iOS App Operational
- Google Chrome extension Operational
- Firefox extension Operational
Recruit
- Study Recruitment by UserZoom Operational
- Study recruitment by Recruit Your Own Operational
- ResearchOps (session calendar) Operational
- Emails & Notifications Operational
Support & Education
- UserZoom Academy Operational
- UserZoom HelpCenter Operational
Collect
- Moderated in session experience Operational
- Unmoderated research methods Operational
UserZoom outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Jul 15, 2026, 21:57 UTC | We're investigating reports that Android 17 users are unable to start UserZoom tests UserZoom Surveys Android App | Minor | 18 h 40 min |
| Apr 22, 2026, 18:47 UTC | Userzoom down Login, User Management, Templates, Study Builder | Major | 45 min |
| Feb 2, 2026, 20:28 UTC | Studies with Video Questions are causing upload errors UserZoom Surveys Android App, UserZoom Surveys iOS App | Minor | 16 h 28 min |
| Jan 15, 2026, 21:00 UTC | Downloading/Sharing Clips currently not working for users in the US Data Exports | Major | 16 h 37 min |
| Jan 14, 2026, 09:23 UTC | Unable to log into UserZoom Login | Major | 51 min |
| Dec 10, 2025, 10:04 UTC | Unable to log into UserZoom Login | Major | 45 min |
| Dec 1, 2025, 09:17 UTC | Connectivity issues in Europe Login | Major | 39 min |
| Nov 5, 2025, 20:24 UTC | Data exports failing for generate in the North America region Data Exports | Minor | 59 min |
| Oct 20, 2025, 16:01 UTC | UserZoom Moderated Down | Major | 6 h 22 min |
| Jul 1, 2025, 13:49 UTC | Issues starting Moderated sessions in some accounts in North America Moderated in session experience | Minor | 1 h |
| Apr 24, 2025, 21:40 UTC | Issue with Text Display: Button Labels and Input Fields Not Showing Correctly. Moderated in session experience, Unmoderated research methods | Minor | 10 h 55 min |
| Jan 22, 2025, 12:46 UTC | IntelliZoom migration - Migration in progress, issues entering studies from the IZ panel Study Recruitment by UserZoom | Minor | 1 h 41 min |
| Dec 16, 2024, 21:20 UTC | Problems loading the Results page in EU-based accounts Ratios & Responses, Transcripts, Video Player, Data Exports | Critical | 2 h 40 min |
| Oct 28, 2024, 15:53 UTC | UserZoom Moderated - Android participant's audio missing during Mobile Moderated Sessions UserZoom Live Android App | Minor | 43 h 56 min |
| Oct 24, 2024, 16:25 UTC | Age Criteria not working correctly for some studies Study Recruitment by UserZoom | Minor | 16 h 38 min |
| Sep 13, 2024, 20:34 UTC | We're investigating an issue where the EnjoyHQ platform freezes when trying to upload new documents or spreadsheets. Importing new video or audio files should still work | No impact | 3 days 16 h |
| Sep 3, 2024, 17:00 UTC | Unable to embed images into a question Study Builder | Minor | 17 h 14 min |
| May 15, 2024, 09:38 UTC | Issues accessing studies and results for studies in EU region Ratios & Responses, Video Player, Unmoderated research methods | Minor | 1 h 26 min |
| Feb 23, 2024, 14:24 UTC | US Region - Issues loading the results for some studies Login, Ratios & Responses | Minor | 4 days 1 h |
| Feb 12, 2024, 09:56 UTC | Issues accessing the platform and taking studies Login, Video Player, Unmoderated research methods | Minor | 10 min |
| Dec 8, 2023, 02:52 UTC | Unable to log into UserZoom Manager Login | Critical | 7 h 22 min |
| Nov 7, 2023, 16:04 UTC | UserZoom Live App & UserZoom Survey App not available in the iOS App Store UserZoom Live iOS App, UserZoom Surveys iOS App | Critical | 28 min |
| Oct 30, 2023, 20:46 UTC | Unable to login into UserZoom Manager Login | No impact | 15 min |
| Oct 4, 2023, 19:40 UTC | Videos not loading in session replay section Video Player | Minor | 14 h 51 min |
| Oct 4, 2023, 18:16 UTC | UZ Manager Slow/Unresponsive Login | Minor | 1 h 17 min |
28 incidents in our archive since July 24, 2023.
When and where UserZoom fails
By weekday
Most incidents start on Mon.
- Mon9
- Tue4
- Wed9
- Thu3
- Fri3
- Sat0
- Sun0
Most affected, last 12 months
- Login4
- Data Exports2
- UserZoom Surveys Android App2
- Study Builder1
- Templates1
- User Management1
- UserZoom Surveys iOS App1
When UserZoom went down with others
- Apr 22, 2026, 17:53 UTC 18 services reported incidents within the hour
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FAQ
- Is UserZoom down right now?
- At our last check UserZoom's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
- How often does UserZoom go down?
- UserZoom reported 0 incidents in the last 90 days (0 major or critical), with 0 minutes of major outage: 100% uptime.
- When was the last UserZoom outage?
- The latest reported incident started on Jul 15, 2026, 21:57 UTC: "We're investigating reports that Android 17 users are unable to start UserZoom tests", resolved after 18 h 40 min.
Source: UserZoom official status page · RSS of UserZoom incidents · status badge for your site