UserZoom incidents — OutageDBIncidents reported by UserZoomhttps://outagedb.com/Minor UserZoom incident: We're investigating reports that Android 17 users are unable to start UserZoom testshttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 18 h 40 min.Wed, 15 Jul 2026 21:57:18 GMTMajor UserZoom incident: Userzoom downhttps://outagedb.com/status/userzoom/2026-04-22-userzoom-down/https://outagedb.com/status/userzoom/2026-04-22-userzoom-down/Resolved after 45 min.Wed, 22 Apr 2026 18:47:19 GMTMinor UserZoom incident: Studies with Video Questions are causing upload errorshttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 16 h 28 min.Mon, 02 Feb 2026 20:28:10 GMTMajor UserZoom incident: Downloading/Sharing Clips currently not working for users in the UShttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 16 h 37 min.Thu, 15 Jan 2026 21:00:02 GMTMajor UserZoom incident: Unable to log into UserZoomhttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 51 min.Wed, 14 Jan 2026 09:23:21 GMTMajor UserZoom incident: Unable to log into UserZoomhttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 45 min.Wed, 10 Dec 2025 10:04:30 GMTMajor UserZoom incident: Connectivity issues in Europehttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 39 min.Mon, 01 Dec 2025 09:17:16 GMTMinor UserZoom incident: Data exports failing for generate in the North America regionhttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 59 min.Wed, 05 Nov 2025 20:24:57 GMTMajor UserZoom incident: UserZoom Moderated Downhttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 6 h 22 min.Mon, 20 Oct 2025 16:01:52 GMTMinor UserZoom incident: Issues starting Moderated sessions in some accounts in North Americahttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 1 h.Tue, 01 Jul 2025 13:49:19 GMTMinor UserZoom incident: Issue with Text Display: Button Labels and Input Fields Not Showing Correctly.https://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 10 h 55 min.Thu, 24 Apr 2025 21:40:10 GMTMinor UserZoom incident: IntelliZoom migration - Migration in progress, issues entering studies from the IZ panelhttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 1 h 41 min.Wed, 22 Jan 2025 12:46:05 GMTCritical UserZoom incident: Problems loading the Results page in EU-based accountshttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 2 h 40 min.Mon, 16 Dec 2024 21:20:49 GMTMinor UserZoom incident: UserZoom Moderated - Android participant's audio missing during Mobile Moderated Sessionshttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 43 h 56 min.Mon, 28 Oct 2024 15:53:24 GMTMinor UserZoom incident: Age Criteria not working correctly for some studieshttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 16 h 38 min.Thu, 24 Oct 2024 16:25:42 GMTNo impact UserZoom incident: We're investigating an issue where the EnjoyHQ platform freezes when trying to upload new documents or spreadsheets. Importing new video or audio files should still workhttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 3 days 16 h.Fri, 13 Sep 2024 20:34:43 GMTMinor UserZoom incident: Unable to embed images into a questionhttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 17 h 14 min.Tue, 03 Sep 2024 17:00:18 GMTMinor UserZoom incident: Issues accessing studies and results for studies in EU regionhttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 1 h 26 min.Wed, 15 May 2024 09:38:59 GMTMinor UserZoom incident: US Region - Issues loading the results for some studieshttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 4 days 1 h.Fri, 23 Feb 2024 14:24:15 GMTMinor UserZoom incident: Issues accessing the platform and taking studieshttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 10 min.Mon, 12 Feb 2024 09:56:26 GMTCritical UserZoom incident: Unable to log into UserZoom Managerhttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 7 h 22 min.Fri, 08 Dec 2023 02:52:59 GMTCritical UserZoom incident: UserZoom Live App & UserZoom Survey App not available in the iOS App Storehttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 28 min.Tue, 07 Nov 2023 16:04:55 GMTNo impact UserZoom incident: Unable to login into UserZoom Managerhttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 15 min.Mon, 30 Oct 2023 20:46:51 GMTMinor UserZoom incident: Videos not loading in session replay sectionhttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 14 h 51 min.Wed, 04 Oct 2023 19:40:07 GMTMinor UserZoom incident: UZ Manager Slow/Unresponsivehttps://outagedb.com/status/userzoom/https://outagedb.com/status/userzoom/Resolved after 1 h 17 min.Wed, 04 Oct 2023 18:16:32 GMT