Minor incident

Twilio: Flex Agent Copilot Note Generation Issues

Affected: Flex Agent Copilot

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 29, 2026, 03:50 UTC
   investigating
   We are investigating an issue affecting Flex Agent Copilot, where auto-generation of notes is currently failing for a subset of customers. Other Flex features remain operational, and our engineering team is actively working to resolve the failure. We will provide our next update in 1 hour or as soon as more details become available.
2. Oct 29, 2026, 05:20 UTC
   resolved
   This incident has been consolidated into https://status.twilio.com/incidents/pq17rz6sfhj3 The impact to Flex Agent Copilot observed on October 20, 2026, at 9:53 AM PDT has been completely resolved. There is no active customer impact. For the complete incident details review and event timeline, refer to the status page link: https://status.twilio.com/incidents/pq17rz6sfhj3

Updates as published by Twilio (original).