Major incident

SuperOffice: SuperOffice for Outlook Loading Issues

Affected: API and Apps

Current status of SuperOffice: Operational — live SuperOffice status

Timeline

1. Sep 3, 2026, 11:09 UTC
   investigating
   We are investigating an issue where SuperOffice for Outlook app may fail to load in Microsoft Outlook and Outlook on the web, causing the add-in to remain in a loading state. Our investigation indicates that this may be related to an ongoing Microsoft 365 service degradation currently reported by Microsoft. We are actively monitoring the situation and assessing the impact on SuperOffice for Outlook users. We will provide further updates as more information becomes available.
2. Sep 3, 2026, 15:41 UTC
   identified
   We have investigated reports of SuperOffice for Outlook remaining in a loading state in Microsoft Outlook and Outlook on the web. Based on our investigation and information published by Microsoft, the issue appears to be related to an ongoing Microsoft 365 service degradation affecting Outlook and related services. We have not identified any issues within SuperOffice services. Microsoft is actively working on the incident and users may experience recovery at different times as the situation improves. For the latest updates, please refer to Microsoft's service health information. We are monitoring the situation and will provide further updates if new information becomes available.
3. Sep 3, 2026, 16:20 UTC
   monitoring
   All evidence gathered so far continues to point to an ongoing Microsoft 365 service degradation as the cause of this issue, and we have not identified any related problems within SuperOffice services. As this is not something SuperOffice can act on directly, we are monitoring Microsoft's incident status and its impact on SuperOffice for Outlook. We will update this page with the latest information as it becomes available, or once the issue is confirmed resolved.
4. Sep 4, 2026, 05:47 UTC
   resolved
   This incident has been resolved.

Updates as published by SuperOffice (original).