Critical incident

Staffbase: Service disruption in the German datacenter

Current status of Staffbase: Operational — live Staffbase status

Timeline

1. Jul 5, 2018, 12:15 UTC
   investigating
   We are currently experiencing a service disruption in the German datacenter. Your app might be periodically slow or unresponsive. Our team is working to identify the root cause. We will post additional updates as soon as possible.
2. Jul 5, 2018, 12:31 UTC
   identified
   We are currently experiencing very high load on the German Backend and are currently working full speed on a quickfix. For that we currently disabled all media servers. Only already cached pictures and videos will load, uploads will fail.
3. Jul 5, 2018, 13:06 UTC
   identified
   The cause has been identified and we are about to implement a solution. We have had problems with some media files and will therefore restrict the upload of some formats. We will keep you updated.
4. Jul 5, 2018, 13:28 UTC
   identified
   The Core API (Germany) is back up. We are currently implementing the hotfix for the uploads.
5. Jul 5, 2018, 15:09 UTC
   resolved
   The issue has been resolved. The Media System is back up and fully operational. Please refresh/restart your browser if the problem still persists. We apologize for the inconvenience. Feel free to contact [email protected] for any follow-up questions.

Updates as published by Staffbase.