Minor incident

SMTP2GO: Email Delivery Delays - AU Region

Affected: Email sending (SMTP service)

Current status of SMTP2GO: Operational — live SMTP2GO status

Timeline

1. Sep 30, 2026, 00:28 UTC
   investigating
   A small number of customers in our AU region may be experiencing email delivery delays, with emails being held as “Processed”. Our development team is actively investigating the issue and working to resolve it as a matter of urgency. We apologise for any inconvenience and will provide further updates as more information becomes available.
2. Sep 30, 2026, 01:01 UTC
   identified
   The issue has been identified, and a fix is being deployed currently. "Processed" emails will begin flowing through shortly.
3. Sep 30, 2026, 02:08 UTC
   monitoring
   A fix has been deployed, and the mail queue is dropping. We're continuing to monitor.
4. Sep 30, 2026, 03:27 UTC
   monitoring
   "Processed" emails are continuing to flow through successfully. Some emails remain queued, and we're continuing to monitor as these clear.
5. Sep 30, 2026, 05:25 UTC
   resolved
   It appears that a small number of accounts are still experiencing delays. Our developers are currently investigating.

Updates as published by SMTP2GO (original).