Critical incident

Smartsheet: Sheets, Reports, and Workflow Services Are Impacted

Affected: In App Workflows, Sheets, Reports

Current status of Smartsheet: Operational — live Smartsheet status

Timeline

1. Aug 11, 2026, 19:51 UTC
   investigating
   We are investigating issues with Sheets, Reports, and Workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
2. Aug 11, 2026, 20:26 UTC
   investigating
   We're continuing to look into this and are working toward a mitigation that we expect to have in place soon.
3. Aug 11, 2026, 21:02 UTC
   monitoring
   A mitigation is now in place, and we're seeing a strong recovery. We'll continue monitoring closely to confirm the issue is fully resolved.
4. Aug 11, 2026, 23:20 UTC
   resolved
   This incident has been resolved.
5. Aug 19, 2026, 22:38 UTC
   postmortem
   On August 11 from approximately 7:00 AM to 4:20 PM PDT, some customers experienced timeouts or failures when loading sheets and reports, as well as automation workflow failures that caused some workflows to disable due to elevated error rates. The incident was caused by a database query-routing issue related to the conditions behind recent service disruptions, where certain reads were routed to primary write servers and an edge case involving sheet synchronization amplified the resulting load. We stabilized the service by 3:20 PM PDT and confirmed full recovery by 4:20 PM PDT after scaling affected services and failing over database servers to increase capacity. We identified and deployed a permanent code fix to correct the query routing. We are also improving monitoring and safeguards to detect and mitigate similar conditions earlier.

Updates as published by Smartsheet (original).