No impact incident

Scalapay: Elevated Errors

Affected: API, Customer Web Portal

Current status of Scalapay: Operational — live Scalapay status

Timeline

1. Oct 13, 2026, 03:08 UTC
   identified
   We're experiencing an elevated level of errors and are currently looking into the issue.
2. Oct 13, 2026, 03:29 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Oct 13, 2026, 03:45 UTC
   monitoring
   We are continuing to monitor for any further issues.
4. Oct 13, 2026, 03:45 UTC
   resolved
   This incident has been resolved.

Updates as published by Scalapay (original).