Critical incident

Printavo: Email deliverability issues

Affected: Email

Current status of Printavo: Operational — live Printavo status

Timeline

1. Mar 27, 2026, 16:24 UTC
   investigating
   We are currently experiencing issues with our email provider and outgoing emails are not being delivered. We are working to resolve this as quickly as possible.
2. Mar 27, 2026, 16:51 UTC
   identified
   The issue has been identified with our outgoing email provider.
3. Mar 30, 2026, 03:01 UTC
   identified
   The issue with our existing outgoing mail provider is still ongoing. We have worked to enable a new provider, and are in the process of testing outgoing mail functions before enabling it in a limited capacity. At this time, we will need to limit the flow of outgoing mail in order to comply with the new provider’s requirements, and are working to prioritize sending payment request-related emails to customers.
4. Mar 31, 2026, 04:48 UTC
   identified
   We are still in the process of resolving some issues with our primary email provider, but we are now routing the majority of our emails through another provider. New messages should be delivered in a timely fashion, but may see some delays. To ensure emails are delivered appropriately, we have temporarily disabled custom from fields in outgoing messages. We are continuing to address the backlog of messages that still need to be processed and will provide updates once they are fully sent.
5. Mar 31, 2026, 16:17 UTC
   monitoring
   We have resolved the issue with our existing email provider and are proceeding to ramp up email sending through both providers. Emails from during the outage should be going out now, and continue to send. We will be increasing throughput as we monitor the situation.
6. Mar 31, 2026, 19:33 UTC
   monitoring
   With the issues around our providers resolved, we have re-enabled custom from fields in outgoing messages and have verified that those are being sent correctly. We are continuing to investigate the degraded performance, specifically surrounding certain messages for Orders that are not sending correctly.
7. Apr 1, 2026, 03:00 UTC
   monitoring
   All our providers are delivering emails at expected capacities, custom From domains are fully operational again, and our backlog of queued messages have now been fully delivered. We will continue monitoring email delivery and performance to ensure that things continue to work as expected.
8. Apr 2, 2026, 15:46 UTC
   monitoring
   We are aware of an ongoing issue with the daily summary emails. We are continuing to investigate the root cause, and are working to restore them as soon as possible.
9. Apr 3, 2026, 14:34 UTC
   resolved
   We've confirmed that the daily summary emails are sending as expected and the issue is resolved. All email functionality is now fully operational.

Updates as published by Printavo (original).