Major incident

Pinecone: [Serverless][AWS][eu-west-1] 5xx on read requests

Affected: AWS eu-west-1

Current status of Pinecone: Operational — live Pinecone status

Timeline

1. Sep 22, 2026, 23:34 UTC
   identified
   The issue has been identified and mitigation is being actioned. A small percentage of read requests are impacted.
2. Sep 23, 2026, 00:05 UTC
   monitoring
   We have mitigated the errors and are monitoring to ensure there is no reoccurrence.
3. Sep 23, 2026, 00:32 UTC
   resolved
   This incident has been resolved.

Updates as published by Pinecone (original).