Major incident

Onshape: Unable to open documents in US-West

Affected: North America, Western Europe, Southeast Asia, Australia, Northeast Asia

Current status of Onshape: Operational — live Onshape status

Timeline

1. May 15, 2026, 18:00 UTC
   investigating
   We are receiving reports of documents being slow or unable to open in US-West. We are investigating and will provide an update within 30 minutes.
2. May 15, 2026, 18:08 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. May 15, 2026, 18:08 UTC
   monitoring
   We are continuing to monitor for any further issues.
4. May 15, 2026, 20:39 UTC
   resolved
   This incident has been resolved.

Updates as published by Onshape (original).