Critical incident

Onshape: 502 Gateway Not Responding errors

Affected: North America, Western Europe, Southeast Asia, Australia, Northeast Asia

Current status of Onshape: Operational — live Onshape status

Timeline

1. Apr 19, 2026, 16:05 UTC
   investigating
   We are investigating this issue.
2. Apr 19, 2026, 16:27 UTC
   identified
   We have identified and corrected the underlying issue. The service is recovering now. We will provide additional updates in a few minutes.
3. Apr 19, 2026, 17:26 UTC
   resolved
   This incident has been resolved.

Updates as published by Onshape (original).