Major incident

Omnissa Workspace ONE: Horizon Cloud Service First-Gen: issue with Console Access login - US and Japan Region

Affected: Console Access (Horizon Cloud Admin Console) – AP Japan East, Console Access (Horizon Cloud Admin Console) – US West 2, Console Access (Horizon Cloud Admin Console) – US North Central (Illinois)

Current status of Omnissa Workspace ONE: Operational — live Omnissa Workspace ONE status

Timeline

1. May 14, 2026, 20:02 UTC
   investigating
   Horizon Cloud Service First-Gen is investigating reports of issues with Console Access (Horizon Cloud Admin Console) login. We will provide more information shortly. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
2. May 14, 2026, 21:08 UTC
   identified
   Horizon Cloud Service First-Gen continues to experience issues. Operations team have identified the issue and are actively working to resolve it.
3. May 14, 2026, 21:26 UTC
   monitoring
   Horizon Cloud Service First-Gen has completed actions to remediate the issues and confirm that the services are available. Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
4. May 14, 2026, 21:43 UTC
   resolved
   The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance.We apologize for the inconvenience and thank you for your patience and continued support. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Updates as published by Omnissa Workspace ONE (original).