Critical incident

NTS and OIT System: ELMO Outage

Affected: ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW

Current status of NTS and OIT System: Minor issues — live NTS and OIT System status

Timeline

1. May 15, 2026, 22:52 UTC
   investigating
   We have received reports that ELMO is currently experiencing issues. The UAS ELMO team is currently investigating, and we will be making updates at 30 minute intervals. Thank you for your patience during the resolution of this issue!
2. May 15, 2026, 23:13 UTC
   monitoring
   The UAS ELMO team has identified the issue with ELMO service and has implemented a fix, which is being monitored for effectiveness and stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
3. May 16, 2026, 00:57 UTC
   monitoring
   The affected components of ELMO appear to be stable. We will continue monitoring the stability of the fix over the weekend, and you can expect a final update at the start of business (8:00AM) Monday if there is no new information until then. Thank you again for your patience during the resolution of this issue!
4. May 18, 2026, 16:25 UTC
   resolved
   The UAS ELMO team has resolved the issue with the ELMO, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!

Updates as published by NTS and OIT System (original).