Major incident

NTS and OIT System: TeamDynamix Email Replies not being Processed [Partial Outage]

Affected: Other IT Services

Current status of NTS and OIT System: Minor issues — live NTS and OIT System status

Timeline

1. Apr 28, 2026, 01:06 UTC
   investigating
   We have received reports that our ticketing system, TeamDynamix (TDX), is currently experiencing issues processing replies to generated emails. The UAA Enterprise Service Management team is currently investigating, and we will be making updates when we open at 8:00am Alaska Time. Thank you for your patience during the resolution of this issue!
2. Apr 28, 2026, 15:56 UTC
   monitoring
   UAA ESM has applied a workaround and the affected components of TDX appear to be stable. We will continue monitoring the stability of the fix until the end of the business day (5:00PM) today, and you can expect a final update at that time if there is no new information until then. Thank you again for your patience during the resolution of this issue!
3. Apr 29, 2026, 00:57 UTC
   resolved
   The UAA ESM team has resolved the issue with the affected components of TDX, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
4. May 27, 2026, 18:26 UTC
   postmortem
   This outage was caused by an issue on our vendor’s side. They released the following information: “The issue was caused by a misconfiguration during a maintenance deployment and has now been fully resolved.“

Updates as published by NTS and OIT System (original).