No impact incident

Mindbody: Mindbody / Mindbody Payment Processing

Current status of Mindbody: Under maintenance — live Mindbody status

Timeline

1. Oct 26, 2026, 22:48 UTC
   monitoring
   We have identified an issue with a third-party upstream provider impacting TSYS customers. Mindbody customers using the TSYS processor may experience a 1 to 2 business day delay in payouts for some transactions from batch dates 10/23/2026 to 10/24/2026.
2. Oct 27, 2026, 19:15 UTC
   monitoring
   We have identified an issue with a third-party upstream provider impacting TSYS customers. Some Mindbody customers using the TSYS processor may experience a delay in payouts for some transactions from batch dates 10/23/2026 - 10/26/2026. The processor has advised that impacted merchants should see funds for these transactions as early as Wednesday, 10/28/2026. We will continue to monitor this issue and provide updates as more information becomes available. We appreciate your patience.
3. Oct 28, 2026, 18:11 UTC
   monitoring
   We've received an update from the TSYS processor regarding the delayed deposits for batch dates 10/23/2026 through 10/26/2026. The processor is working on releasing impacted batches in cycles: • 8AM EST • 2PM EST • 5PM EST If your deposit did not arrive with an earlier batch, it may be included in a batch released later today. We appreciate your patience.
4. Oct 28, 2026, 23:03 UTC
   monitoring
   The TSYS payment processor is continuing to work on the funding cycles for the delayed deposits from batch dates 10/23/2026 - 10/26/2026. Some merchants may have received their deposits today, and remaining batches are expected to be deposited tomorrow, 10/29/2026. We appreciate your patience while we continue to monitor the issue. We will provide updates as more information becomes available.
5. Oct 29, 2026, 17:27 UTC
   resolved
   Merchants who previously reported TSYS deposit delays for transaction batch dates 10/23 - 10/26 have confirmed they've received their deposits today, 10/29/2026. This issue is resolved. If you are still experiencing deposit delays, please contact support. Thank you!

Updates as published by Mindbody.