Critical incident

KnowBe4: Webforms not loading

Affected: Secure Web Forms

Current status of KnowBe4: Operational — live KnowBe4 status

Timeline

1. Mar 18, 2026, 10:33 UTC
   investigating
   We are currently experiencing an issue with Webforms not loading and are currently investigating.
2. Mar 18, 2026, 11:48 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Mar 18, 2026, 14:28 UTC
   resolved
   During a scheduled registrar migration of internal and test domains, a production domain was inadvertently included and not caught in the pre-checks. The initial migration action included updates to the configured Name Servers which resulted in potential service interruptions from 16:00 GMT on March 17 until confirmed full restoration post-propagation at 13:00 GMT on March 18. We have isolated the process issue and remediated. A review of DNS monitoring options is underway to identify opportunities for faster detection.
4. Mar 24, 2026, 21:04 UTC
   postmortem
   From Tuesday, March 17, 2026, at approximately 16:00 \(UTC\), to Wednesday, March 18, 2026, at approximately 13:00 \(UTC\), some users experienced errors while submitting Workspace webforms. This incident was caused by a configuration error during a domain migration. To resolve this issue, we corrected the domain configuration, and webform submissions returned to normal performance by 13:00 \(UTC\) on March 18, 2026. To prevent this type of issue in the future, we are reviewing and updating our domain migration process. No data loss occurred as a result of this issue.

Updates as published by KnowBe4 (original).