Critical incident

Kinsta: MyKinsta Support System Messages Delayed

Affected: Kinsta support system

Current status of Kinsta: Minor issues — live Kinsta status

Timeline

1. Aug 3, 2026, 14:04 UTC
   investigating
   Our support system is currently experiencing significant message delays. We are working to resolve the issue as quickly as possible.
2. Aug 3, 2026, 14:09 UTC
   identified
   We've identified the issue as being with our upstream provider, Intercom. We are reaching out to them to resolve this.
3. Aug 3, 2026, 14:25 UTC
   identified
   Intercom has updated their status page for this issue: https://www.finstatus.com/us-hosting
4. Aug 3, 2026, 14:41 UTC
   identified
   We are continuing to work on a fix for this issue with our support system provider.
5. Aug 3, 2026, 15:45 UTC
   identified
   Intercom is currently working on a resolution for this issue, and we will update again once that is in place.
6. Aug 3, 2026, 16:30 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
7. Aug 3, 2026, 17:42 UTC
   resolved
   This has been resolved.

Updates as published by Kinsta (original).