Major incident

Jamf: Jamf School Upload Functionality

Affected: ap-northeast-1: Jamf School, eu-central-1: Jamf School, us-east-1: Jamf School

Current status of Jamf: Operational — live Jamf status

Timeline

1. Oct 21, 2026, 08:07 UTC
   identified
   We are working on a fix for an issue affecting Jamf School upload functionality. In the meantime, upload services, including but not necessarily limited to the following are currently unavailable: - Importing User Data - Uploading device placeholders - Uploading photos - Attachments in support tickets - Title Editor We will provide an update when we have new information. We apologize for the inconvenience.
2. Oct 21, 2026, 09:20 UTC
   identified
   We are continuing to work on a fix for this issue.
3. Oct 21, 2026, 16:07 UTC
   identified
   Jamf School remains operational. Jamf engineering is actively investigating the upload functionality and will provide updates as they become available.
4. Oct 21, 2026, 17:56 UTC
   identified
   Title Editor functionality has been restored. Jamf engineering continues to investigate the remaining impacted service.
5. Oct 21, 2026, 18:13 UTC
   monitoring
   A fix has been implemented to restore all services and we are monitoring the results.
6. Oct 21, 2026, 19:11 UTC
   resolved
   This incident has been resolved.

Updates as published by Jamf (original).