Critical incident

ITS Network & Systems: Phone Lines Down

Affected: Phones and Voicemail

Current status of ITS Network & Systems: Minor issues — live ITS Network & Systems status

Timeline

1. Aug 10, 2026, 18:03 UTC
   investigating
   ITS has noticed problems with phone lines at Shiley Eye Institute. We are investigating issues and will provide further updates. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
2. Aug 10, 2026, 18:13 UTC
   investigating
   ITS is continuing to investigate the cause of issues with the phone lines of various buildings. Some areas include the Shiley Eye Institute, Moores Cancer Center, and Urey Hall. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
3. Aug 10, 2026, 19:23 UTC
   monitoring
   ITS has implemented a fix for the issues with the phone lines. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
4. Aug 11, 2026, 04:31 UTC
   resolved
   This incident has been resolved.

Updates as published by ITS Network & Systems (original).