Minor incident

Granicus System: Granicus Issue Notification: Simpleview CRM

Affected: CRM

Current status of Granicus System: Operational — live Granicus System status

Timeline

1. Oct 4, 2026, 19:46 UTC
   investigating
   We are investigating an issue affecting a subset of Simpleview CRM-hosted websites. Customers may experience website unavailability or degraded performance. Our teams are actively working to identify the cause and restore service. We will provide additional updates as more information becomes available.
2. Oct 5, 2026, 00:15 UTC
   identified
   We have identified the issue affecting a subset of Simpleview CRM-hosted websites and have implemented several mitigation measures. Our teams continue to perform remediation activities and validate recovery steps before restoring impacted services. Affected websites remain unavailable while this work is completed. We will provide additional updates as progress continues.
3. Oct 5, 2026, 03:06 UTC
   identified
   We have identified the issue affecting a subset of Simpleview CRM-hosted websites and have implemented mitigation measures. CRM websites are currently accessible, and our technical teams are continuing high-priority remediation activities to restore affected Extranet sites and complete additional validation work. We apologize for the inconvenience caused and thank you for your patience and partnership. We will provide our next update once Extranet site restoration activities have been completed.
4. Oct 5, 2026, 06:51 UTC
   resolved
   The issue affecting a subset of Simpleview CRM-hosted websites has been fully resolved. All impacted Extranet sites were restored and validated by 11:30 PM CDT, and comprehensive testing confirmed normal platform operations. Post-resolution verification and ongoing monitoring have confirmed service stability. We appreciate your patience and partnership throughout this incident.

Updates as published by Granicus System (original).