Major incident

Granicus System: Partial Outage: Simpleview EU DMS and ECMS

Affected: CRM, CMS

Current status of Granicus System: Operational — live Granicus System status

Timeline

1. Aug 18, 2026, 07:45 UTC
   investigating
   We are aware and working on an issue affecting users attempting to log in to Simpleview EU DMS and ECMS. While the service remains accessible, some users may encounter errors when signing in. Our technical teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available. We apologise for any inconvenience and appreciate your patience while we investigate.
2. Aug 18, 2026, 09:15 UTC
   resolved
   1015 GMT The Granicus Engineering team has identified and implemented a fix for the issue affecting user login to Simpleview EU DMS and ECMS. All services have been restored and are operating normally. We apologise for any inconvenience caused and thank you for your patience while our teams worked to resolve the issue.

Updates as published by Granicus System (original).