Major incident

Granicus System: Granicus Issue Notification: govService OneView incident

Affected: OneView Core

Current status of Granicus System: Operational — live Granicus System status

Timeline

1. Aug 17, 2026, 17:36 UTC
   investigating
   We have identified an issue affecting OneView Service Request exports. Customers may receive an "Access Denied" error when attempting to access export files through download links provided in email notifications. Our investigation determined that recent security enhancements impacted access to certain exported files. Engineering teams have identified the root cause and are implementing corrective changes to restore functionality while maintaining enhanced security protections. Some manually generated exports and scheduled report deliveries may be affected. Other OneView functionality remains operational. We will continue to provide updates as remediation efforts progress. We apologize for the inconvenience.
2. Aug 19, 2026, 21:59 UTC
   resolved
   This incident has been resolved.

Updates as published by Granicus System (original).