Major incident

GOVX: Issues with caching layer on GOVX.com - GIR-25

Affected: Token/session services

Current status of GOVX: Operational — live GOVX status

Timeline

1. Jul 23, 2026, 18:30 UTC
   investigating
   We are investigating a caching issue where users are not seeing the most up-to-date information in their profiles. We will provide an update within 60 minutes, or if there is a significant change to the status of this incident
2. Jul 23, 2026, 22:23 UTC
   identified
   The investigation team has identified the problem and looking at proposed solutions. We will provide an update within 60 minutes, or if there is a significant change to the status of this incident
3. Jul 23, 2026, 22:23 UTC
   monitoring
   The investigation team has prepared a fix and is actively deploying it to production. We are monitoring the status of the fix to ensure the issue is fixed. We will provide an update within 60 minutes, or if there is a significant change to the status of this incident
4. Jul 23, 2026, 22:23 UTC
   resolved
   We've deployed the fix to production and monitors have returned to normal. Our telemetry shows there is no additional impact and we are confident the issue has been resolved. No further updates to this communication thread.

Updates as published by GOVX (original).