Major incident

GOVX: Checkout can not be completed with Alaskan and Hawaiian addresses- GIR-15

Affected: Shopping Cart and Checkout

Current status of GOVX: Operational — live GOVX status

Timeline

1. Jul 11, 2026, 00:47 UTC
   investigating
   The GOVX on-call engineering team is investigating an incident that is affecting multiple users. We will provide an update within 60 minutes, or if there is a significant change to the status of this incident
2. Jul 13, 2026, 15:36 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jul 13, 2026, 15:38 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Jul 13, 2026, 17:28 UTC
   resolved
   This incident has been resolved.

Updates as published by GOVX (original).