Major incident

Flexera System Status Dashboard: Flexera One - IT Asset Management - North America - Inventory Processing Delays

Affected: IT Asset Management - US Inventory Upload

Current status of Flexera System Status Dashboard: Operational — live Flexera System Status Dashboard status

Timeline

1. Aug 24, 2026, 13:04 UTC
   investigating
   Incident Description: We are investigating an issue affecting inventory processing within Flexera One IT Asset Management in North America. Customers may experience delays in inventory processing and delayed availability of updated inventory data within the platform. Priority: P2 Restoration Activity: Our technical teams are actively investigating the issue and reviewing inventory processing activity across the affected service. We are working to identify the cause of the processing delays and restore normal processing. Further updates will be provided as more information becomes available.
2. Aug 24, 2026, 14:57 UTC
   investigating
   Technical teams have identified that inventory processing behavior varies across affected customers. While inventory continues to be processed for some customers, others are experiencing significantly reduced processing rates or inventory that is not progressing through normal processing workflows. Technical teams have also identified service availability errors affecting some inventory upload attempts and are actively investigating the scope of impact and underlying cause. Analysis of affected organizations and processing activity remains ongoing. Further updates will be provided as more information becomes available.
3. Aug 24, 2026, 16:38 UTC
   identified
   Technical teams have performed targeted service recovery actions and are observing inventory processing resume for previously affected customers, with backlog levels decreasing. Investigation remains ongoing as technical teams continue to monitor recovery and assess the underlying cause. While progress has been observed, teams are continuing to validate service stability and monitor for any remaining impact. We will provide further updates as more information becomes available.
4. Aug 24, 2026, 21:21 UTC
   monitoring
   Recovery continues to progress, with inventory processing activity returning to expected levels for previously impacted customers. Technical teams are observing a continued reduction in backlog levels and are actively monitoring service stability. Investigation into the underlying cause remains ongoing. Current analysis is focused on several potential contributing factors identified during the affected period, while technical teams continue to validate recovery and monitor for any remaining impact.
5. Aug 25, 2026, 10:00 UTC
   monitoring
   Technical teams continue to observe a steady reduction in backlog levels while closely monitoring overall service stability. Investigation into the underlying cause remains in progress. We will continue to provide updates as additional information becomes available.
6. Aug 25, 2026, 19:05 UTC
   monitoring
   Technical teams continue to monitor recovery and validate service stability. Inventory processing remains active, and recovery efforts continue as remaining delayed inventory is processed. Investigation into the underlying cause remains ongoing. Technical teams continue to review the factors that contributed to the incident while monitoring processing activity and overall service health. We will provide further updates as more information becomes available.
7. Aug 26, 2026, 01:30 UTC
   monitoring
   Technical teams have implemented additional capacity changes as part of ongoing recovery efforts. Following these changes, backlog recovery continues to progress and technical teams are observing a reduction in processing errors. Technical teams continue to monitor service stability and investigate the underlying cause of the incident. We will continue to provide updates as recovery progresses.
8. Aug 26, 2026, 21:05 UTC
   monitoring
   Technical teams continue to investigate the intermittent inventory processing delays affecting some customers. Recovery efforts remain ongoing, and inventory processing continues as technical teams work through the remaining delayed inventory backlog. To support recovery, additional capacity and processing optimizations have been implemented across the inventory processing workflow. Technical teams continue to monitor processing activity, backlog recovery, and overall service stability while validating the impact of these changes. Investigation into the underlying cause remains ongoing. While the backlog continues to decrease, technical teams are continuing to analyze the intermittent processing behaviour observed during the incident and validate long-term service stability. We will continue to provide updates as recovery progresses.
9. Aug 27, 2026, 09:26 UTC
   monitoring
   Additional capacity and processing optimizations have been implemented across the inventory processing workflow and are producing positive results. Backlog recovery has accelerated significantly, resulting in a substantial reduction in overall backlog levels. Technical teams continue to closely monitor processing activity, backlog recovery progress, and overall service stability while validating the effectiveness of the implemented improvements and ensuring processing continues to normalize as expected.
10. Aug 27, 2026, 16:38 UTC
    resolved
    Technical teams have confirmed that inventory processing has returned to normal operation following the capacity, workload, and concurrency tuning changes implemented during the incident. Backlog recovery has been completed across the previously impacted production environment, and processing throughput has remained stable following the implemented changes. Technical teams have validated recovery and confirmed that inventory processing is operating as expected. Technical teams will continue to review the incident as part of the post-incident process and identify any additional improvements to further strengthen service resiliency and inventory processing performance. A detailed post-incident review report will be shared in the coming days, including investigation findings, corrective actions, and longer-term improvements identified as part of the review process. The incident is now considered resolved.
11. Sep 4, 2026, 18:33 UTC
    postmortem
    **Description:** Flexera One - IT Asset Management - North America - Inventory Processing Delays **Timeframe:** August 24, 2026, at 5:33 AM PDT to August 27, 2026, at 9:30 AM PDT **Incident Summary** On Monday, August 24, 2026, at 5:33 AM PDT, reports surfaced of delayed inventory processing affecting some Flexera One IT Asset Management customers in the North America region. Customer inventory files continued to be uploaded, but some files were not progressing through downstream processing as expected. This resulted in growing processing backlogs and delayed availability of updated inventory data for affected customers. The issue affected inventory processing rather than access to the IT Asset Management platform Investigation identified that the issue followed a platform upgrade in the North America environment. During the upgrade activity, inventory upload requests experienced an elevated number of service unavailable responses, connection resets, and other connection-related failures. These conditions caused a cascade of failures within an inventory processing component. Although most inventory processing streams recovered automatically after the affected service components restarted, some streams remained stalled with inventory files queued for processing. Technical teams restarted the affected service components, which restored processing for the impacted workflows, although the accumulated inventory backlog initially cleared more slowly than expected. Processing capacity was increased, and workload, concurrency, and throughput settings were adjusted to improve processing performance. Service health checks were also updated as part of the stabilization activity. These actions increased processing throughput and enabled the accumulated backlogs to be worked through. On Thursday, August 27, 2026, at 9:30 AM PDT, the incident was considered resolved after the implemented measures restored stable inventory processing and the remaining production backlogs continued to decrease. Technical teams continued monitoring processing performance and backlog recovery following resolution. Subsequent validation confirmed that production inventory backlogs had cleared, with only isolated non-production testing backlogs remaining. **Root Cause** **Primary Root Cause:** Following a platform upgrade in the North America environment, inventory processing workflows experienced elevated service unavailable responses, connection interruptions, and related processing failures. While most processing activity recovered automatically, a subset of inventory processing workflows did not fully recover, resulting in inventory files remaining queued and unprocessed. This led to inventory processing backlogs and delayed inventory updates for affected customers. **Contributing Factors:** • Some inventory processing workflows remained stalled following the initial service disruption, preventing queued inventory data from being processed and contributing to backlog growth. • Existing monitoring capabilities did not provide visibility into this specific processing condition, resulting in abnormal backlog growth being identified through investigation rather than automated alerting. **Remediation Actions** The following actions were taken during the incident response: 1. **Incident Investigation Initiated:** Technical teams investigated reports of delayed inventory processing, reviewed processing behavior, and validated the scope of impact affecting inventory processing workflows in the North America environment. 2. **Service Recovery Actions Performed:** Affected service components were restarted to restore inventory processing activity and recover impacted processing workflows. 3. **Processing Capacity Increased:** Additional processing capacity was introduced to improve throughput, reduce processing backlogs, and support backlog recovery across affected inventory processing workflows. 4. **Processing Optimizations Applied:** Technical t

Updates as published by Flexera System Status Dashboard (original).