Critical incident

ESET: Intermittent Login Issues with ESET Cloud services

Affected: Europe, Africa, Asia Pacific, Japan, Europe, Africa, Asia Pacific, Europe, Africa, Asia Pacific, Europe, Africa, Asia Pacific, Europe, Africa, Asia Pacific, Europe, Africa, Asia Pacific, Japan, Americas, Oceania, Americas, Oceania, Americas, Oceania, Americas, Oceania, Americas, Oceania, Japan, Japan, Japan, Canada, Canada, Americas, Oceania, Canada, Canada, Canada, Germany, Germany, Canada, Germany, Germany, Germany, Germany, ESET PROTECT Hub, ESET Business Account, ESET MSP Administrator

Current status of ESET: Operational — live ESET status

Timeline

1. Jul 7, 2026, 07:14 UTC
   investigating
   The incident is under investigation
2. Jul 7, 2026, 08:06 UTC
   investigating
   Impacted services include: ESET Business Account, ESET PROTECT, ESET Cloud Office Security, ESET PROTECT Hub, ESET MSP Administrator, ESET Threat Intelligence, ESET Connect API, ESET Secure Authentication
3. Jul 7, 2026, 11:56 UTC
   investigating
   Currently, customers should be able to log in to the affected services again, while we continue to investigate the root cause of the issue.
4. Jul 7, 2026, 12:42 UTC
   investigating
   The impact of the issue has been mitigated - kindly report any outstanding issues to your support team.
5. Jul 7, 2026, 17:02 UTC
   resolved
   The issue should be resolved and the functionality restored.

Updates as published by ESET (original).