Major incident

ESET: Customers connected via Telia ISP cannot connect to ESET Cloud Services

Affected: Europe, Africa, Asia Pacific, Europe, Africa, Asia Pacific, ESET PROTECT Hub, ESET Business Account

Current status of ESET: Operational — live ESET status

Timeline

1. Jun 29, 2026, 11:40 UTC
   investigating
   We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.
2. Jun 29, 2026, 11:44 UTC
   investigating
   We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.
3. Oct 16, 2026, 07:17 UTC
   resolved
   Activities related to this issue remain in progress with the relevant service provider. Given the stable impact and lack of new developments, this status page communication is being closed. We will continue monitoring the situation and provide updates to affected customers through established communication channels as appropriate.

Updates as published by ESET (original).