Major incident

Dixa: Advanced Insight & Miuros: Degraded performance

Affected: Insights (advanced)

Current status of Dixa: Operational — live Dixa status

Timeline

1. Jul 28, 2026, 10:47 UTC
   investigating
   We are experiencing some difficulties with Advanced Insight & Miuros. We are investigating the matter. Next update at 13:30 CEST
2. Jul 28, 2026, 11:15 UTC
   resolved
   All known issues with this incident have been resolved. We thank you for your patience and cooperation.
3. Aug 5, 2026, 06:45 UTC
   postmortem
   ### **Post-Mortem: Advanced Insight & Miuros Degraded Performance** **Date of Incident:** July 28, 2026 **Duration:** 12:47 PM – 1:15 PM CEST \(28 minutes\) **Severity:** Medium — degraded performance, partial access issues #### **Summary** On July 28, 2026, at 12:47 PM CEST, users began experiencing degraded performance and intermittent difficulty accessing Advanced Insight & Miuros. Our team identified the issue and began investigating shortly after it was detected. A fix was implemented, and full service was confirmed restored by 1:15 PM CEST. #### **Impact** Between 12:47 PM and 1:15 PM CEST, some users experienced slow load times or were unable to reliably access Advanced Insight & Miuros. No data loss occurred, and access was fully restored once the fix was deployed. #### **Root Cause** The degraded performance was traced to a change introduced during a recent deployment to the Advanced Insight & Miuros environment, which had an unintended impact on service performance. Once flagged, our engineering team investigated the affected components and implemented a corrective fix to restore normal performance. #### **Resolution** Upon detecting the issue at 12:47 PM CEST, our team began investigating the affected services. The root cause was traced to the recent deployment, and a fix was rolled out, resolving the degraded performance. Full functionality was confirmed at 1:15 PM CEST. #### **Preventive Measures** To help prevent similar incidents going forward, we are: * Strengthening pre-deployment validation and performance testing for Advanced Insight & Miuros * Improving monitoring and alerting thresholds to detect performance degradation earlier * Refining our rollback process to reduce time-to-resolution for similar issues #### **Closing Note** We understand how important reliable access to Advanced Insight & Miuros is to your workflows. We apologize for any inconvenience caused during this period and are committed to strengthening the resilience of this service.

Updates as published by Dixa (original).