Critical incident

Dixa: Advanced Insights unavailable

Affected: Insights (advanced)

Current status of Dixa: Operational — live Dixa status

Timeline

1. Jun 29, 2026, 09:04 UTC
   investigating
   We are currently investigating an issue affecting access to Advanced Insights in Dixa. Some users may be unable to access this feature at this time. Our team is actively looking into the root cause and will provide an update as soon as more information is available. We apologize for the inconvenience.
2. Jun 29, 2026, 09:08 UTC
   investigating
   We are continuing to investigate this issue.
3. Jun 29, 2026, 09:30 UTC
   monitoring
   We have identified the issue affecting access to Advanced Insights and have implemented a fix. We are currently monitoring the situation to confirm full resolution. Please note that data from the past 3 hours may still be missing. We are working to recover this and will provide a further update once the issue is fully resolved. We apologize for the inconvenience.
4. Jun 29, 2026, 12:30 UTC
   monitoring
   We're still gradually re-deploying data so data may still be stale from this morning for some customers. We'll update this page when everything is up to date.
5. Jun 29, 2026, 15:11 UTC
   resolved
   All data is now re-deployed and we're completely up to date for everyone.

Updates as published by Dixa (original).