Major incident

DigiCert: DC1 NL instance STM Prod Customers encountering 500 errors while signing

Affected: Software Trust Manager (Netherlands)

Current status of DigiCert: Operational — live DigiCert status

Timeline

1. May 11, 2026, 07:44 UTC
   identified
   We have identified an issue with one of our backend services of DC1 Software Trust Manager of NL Prod instance and are troubleshooting the same with cross-functional teams.
2. May 11, 2026, 08:02 UTC
   monitoring
   We have fixed the issue with backend services of DC1 Software Trust Manager of NL Prod instance and are monitoring the performance.
3. May 11, 2026, 14:52 UTC
   resolved
   The incident has been resolved.

Updates as published by DigiCert (original).