Critical incident

DataGrail: Platform-wide service disruption

Affected: Request Manager, Live Data Map, Intake Forms

Current status of DataGrail: Operational — live DataGrail status

Timeline

1. Aug 22, 2026, 21:42 UTC
   identified
   We’re investigating a widespread issue affecting the DataGrail platform. Users may experience errors or be unable to access the application, submit or process privacy requests, or use other product features. Our team is actively engaged and working to restore service as quickly as possible.
2. Aug 22, 2026, 22:31 UTC
   resolved
   This incident has been resolved.

Updates as published by DataGrail (original).