Critical incident

CP Public: June 16, 2026 - Drop in station reachability

Affected: Station Connectivity

Current status of CP Public: Minor issues — live CP Public status

Timeline

1. Jun 16, 2026, 04:03 UTC
   identified
   We are observing a drop in station reachability due to an issue with our partner carrier in NA region. Our teams are investigating the issue. Services Impacted: - Station Connectivity Impact: critical
2. Jun 16, 2026, 05:25 UTC
   identified
   Our teams continue to investigate the issue, and updates will be provided as and when available. Services Impacted: - Station Connectivity Impact: critical
3. Jun 16, 2026, 18:02 UTC
   identified
   We are continuing to investigate the connectivity issue affecting a subset of ChargePoint stations. Affected stations may appear offline or unresponsive in the app. We have identified the root cause as an issue with a network infrastructure component and are actively engaged with our network vendor to drive resolution. We will keep this page updated as the situation progresses. Thank you for your patience.
4. Jun 17, 2026, 13:50 UTC
   identified
   We continue to investigate the connectivity issue affecting a subset of ChargePoint stations. While significant progress has been made, some stations may still appear offline or unresponsive in the app. Our technical teams have implemented a fix addressing the primary network infrastructure issue identified earlier. This has restored connectivity for the majority of impacted stations. However, we are still observing a smaller subset of stations that remain affected. We are actively working to identify and resolve the remaining issues and are coordinating closely with our network vendor to ensure full restoration of service. Services Impacted: - Station Connectivity Impact: critical
5. Jun 17, 2026, 16:08 UTC
   monitoring
   The issue has been resolved by our technical teams and partner carrier. We will continue monitoring to ensure stability. Services Impacted: - Station Connectivity Impact: critical
6. Jun 18, 2026, 03:10 UTC
   resolved
   Our technical team & Partner Carrier have resolved the issue on their end, and all services are now operational. Services Impacted: - Station Connectivity Impact: critical

Updates as published by CP Public (original).