Major incident

CP Public: September 14, 2026 - EU Station Connectivity Drop

Affected: Station Connectivity

Current status of CP Public: Minor issues — live CP Public status

Timeline

1. Sep 14, 2026, 01:11 UTC
   identified
   We have identified a drop in station connectivity affecting the EU region. As a result customers may experience degradations while using our charging stations. Our technical teams are actively investigating the issue. Services Impacted: - Station Connectivity Impact: major
2. Sep 14, 2026, 01:26 UTC
   identified
   Our teams continue to investigate the issue, and updates will be provided as and when available.
3. Sep 14, 2026, 05:00 UTC
   monitoring
   A fix has been implemented and we keep monitoring the system
4. Sep 14, 2026, 07:52 UTC
   monitoring
   Team have identified Auxilary issues which are being worked on and teams are focusing on restoring the reachability of the impacted Stations at the earliest.
5. Sep 14, 2026, 11:16 UTC
   monitoring
   Almost all of the Stations are recovered. The connection with NOS is re-established.
6. Sep 14, 2026, 11:49 UTC
   resolved
   All the FALC Stations have connected back to NOS. Teams are closely monitoring for stability of the Station reachability.

Updates as published by CP Public (original).