Major incident

CP Public: Start Charging Session requests were failing in Europe Region

Affected: iOS Driver App, Android Driver App, Driver Portal

Current status of CP Public: Minor issues — live CP Public status

Timeline

1. May 7, 2026, 04:45 UTC
   investigating
   Users in the EU region recevied a "System Error" or a Silent Failure in their Mobile Apps while trying to start a Charging Session. Approximately around 200 Start Charging sessions had Failed during the impact Window.
2. May 7, 2026, 04:45 UTC
   resolved
   The issue was identified and mitiaged. New Start Charge sessions were successful after the issue was mitigated. All Systems are operational once again.

Updates as published by CP Public (original).