Critical incident

Contentstack: Contentstack - AWS EU - Full outage

Affected: Web Application, Content Management API, Content Delivery API, Image Delivery API, GraphQL Delivery API, Assets API, Webhook Dispatcher, Marketplace - Web Application, Marketplace - Installed Apps, Launch - Web Application, Launch - Management API, Launch - Content Delivery Network (CDN), Launch - Edge Services, Personalize - Web Application, Personalize - Management API, Personalize - Edge API, Personalize - Analytics, Automation UI, Automation API, BrandKit UI, BrandKit API

Current status of Contentstack: Operational — live Contentstack status

Timeline

1. Apr 11, 2026, 06:18 UTC
   investigating
   We are currently investigating an issue impacting all services in the AWS EU region, which may result in a full outage for users. Our engineering team has been engaged and is actively working to identify the root cause and restore services as quickly as possible. If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at [email protected].
2. Apr 11, 2026, 07:04 UTC
   identified
   The issue has been identified within the ingress controller during an ongoing AWS EKS Kubernetes cluster upgrade, which led to a disruption impacting all services in the AWS EU region. Our team has isolated the root cause and is actively implementing a fix to restore normal traffic routing. Services are expected to recover as the remediation progresses.
3. Apr 11, 2026, 07:18 UTC
   monitoring
   A fix has been implemented, and traffic has been restored. We are currently monitoring the results to ensure continued stability.
4. Apr 11, 2026, 07:32 UTC
   resolved
   This incident has been resolved.

Updates as published by Contentstack (original).