Major incident

CompanyCam: We're seeing general app unresponsiveness, photos not uploading, and projects not loading on the project feed after creation

Affected: Web App, Search, Mobile App

Current status of CompanyCam: Operational — live CompanyCam status

Timeline

1. Jul 24, 2026, 18:44 UTC
   investigating
   We are currently investigating this issue.
2. Jul 24, 2026, 19:02 UTC
   investigating
   We are continuing to investigate this issue.
3. Jul 24, 2026, 19:22 UTC
   investigating
   We are continuing to investigate this issue.
4. Jul 24, 2026, 19:37 UTC
   identified
   The issue has been identified and a fix is being implemented.
5. Jul 24, 2026, 19:38 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
6. Jul 24, 2026, 19:51 UTC
   monitoring
   We are continuing to monitor for any further issues.
7. Jul 24, 2026, 20:23 UTC
   monitoring
   We are continuing to monitor for any further issues.
8. Jul 24, 2026, 20:55 UTC
   monitoring
   We are continuing to monitor for any further issues.
9. Jul 24, 2026, 21:11 UTC
   identified
   The issue has been identified and a fix is being implemented.
10. Jul 24, 2026, 21:28 UTC
    identified
    We are continuing to work on a fix for this issue.
11. Jul 24, 2026, 21:46 UTC
    identified
    We are continuing to work on a fix for this issue.
12. Jul 24, 2026, 22:07 UTC
    identified
    We are continuing to work on a fix for this issue.
13. Jul 24, 2026, 22:27 UTC
    monitoring
    A fix has been implemented and we are monitoring the results.
14. Jul 24, 2026, 22:42 UTC
    monitoring
    We are continuing to monitor for any further issues.
15. Jul 24, 2026, 23:28 UTC
    monitoring
    We are continuing to monitor for any further issues.
16. Jul 24, 2026, 23:50 UTC
    monitoring
    We are continuing to monitor for any further issues.
17. Jul 25, 2026, 00:44 UTC
    monitoring
    We are continuing to monitor for any further issues.
18. Jul 25, 2026, 01:02 UTC
    identified
    The issue has been identified and a fix is being implemented.
19. Jul 25, 2026, 01:24 UTC
    identified
    We are continuing to work on a fix for this issue.
20. Jul 25, 2026, 01:38 UTC
    identified
    We are continuing to work on a fix for this issue.
21. Jul 25, 2026, 01:56 UTC
    identified
    We are continuing to work on a fix for this issue.
22. Jul 25, 2026, 02:08 UTC
    identified
    We are continuing to work on a fix for this issue.
23. Jul 25, 2026, 02:21 UTC
    identified
    We are continuing to work on a fix for this issue.
24. Jul 25, 2026, 02:45 UTC
    identified
    We are continuing to work on a fix for this issue.
25. Jul 25, 2026, 03:04 UTC
    resolved
    This incident has been resolved.

Updates as published by CompanyCam (original).