Major incident

CompanyCam: Users are reporting problems downloading photos on the Web app

Affected: Web App

Current status of CompanyCam: Operational — live CompanyCam status

Timeline

1. Aug 25, 2026, 20:22 UTC
   investigating
   We are currently investigating this issue.
2. Aug 25, 2026, 20:39 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Aug 25, 2026, 21:05 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Aug 25, 2026, 21:18 UTC
   identified
   We are continuing to work on a fix for this issue.
5. Aug 25, 2026, 21:35 UTC
   resolved
   This incident has been resolved.

Updates as published by CompanyCam (original).