Major incident

InterServer: KVM530 Hostnode outage

Affected: VPS

Current status of InterServer: Operational — live InterServer status

Timeline

1. Jul 24, 2026, 18:45 UTC
   investigating
   We are currently investigating a hardware issue on KVM host node kvm530. The server's out-of-band management interface (iLO) has started reporting hardware errors. Impact: If your virtual machine is located on kvm530, you may experience degraded performance, intermittent network drops, or unexpected reboots while the physical hardware is in this state. What we are doing: Our infrastructure team is actively reviewing the iLO diagnostic logs to identify the specific failing component (such as memory, CPU, or a drive). Once we pinpoint the hardware fault, we will determine if an emergency component replacement or a brief maintenance window is necessary.
2. Jul 24, 2026, 20:28 UTC
   investigating
   This system is still being worked on, unfortunately there is no resolution yet. The system is still showing errors moved to another chassis.
3. Jul 24, 2026, 23:19 UTC
   investigating
   A replacement server is being built while recovery options continue to be looked into. At this time, multiple drives are reporting as failed in the zfs array after an Runtime Fault, Storage Backplanes error in the HPE chassis.
4. Jul 25, 2026, 04:59 UTC
   investigating
   KVM530 has been rebuild as kvm553. Systems with backups generating through my.interserver.net are currently restoring.
5. Aug 3, 2026, 23:56 UTC
   resolved
   Further recovery beyond what has been restored already to the new kvm553 is not possible.

Updates as published by InterServer (original).