Major incident

CompanyCam: Some users on an active trial are seeing "Your account is currently inactive." when trying to log in via the mobile app

Affected: Mobile App

Current status of CompanyCam: Operational — live CompanyCam status

Timeline

1. Jul 21, 2026, 17:39 UTC
   investigating
   We are currently investigating this issue.
2. Jul 21, 2026, 17:59 UTC
   investigating
   We are continuing to investigate this issue.
3. Jul 21, 2026, 18:12 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. Jul 21, 2026, 18:23 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Jul 21, 2026, 18:33 UTC
   resolved
   This incident has been resolved.

Updates as published by CompanyCam (original).