Critical incident

CompanyCam: App is down / unresponsive

Affected: API, Web App, Uploads & Processing, Search, Mobile App, Integrations, Notifications

Current status of CompanyCam: Operational — live CompanyCam status

Timeline

1. Jul 15, 2026, 15:04 UTC
   investigating
   The app is down and unresponsive. We are investigating.
2. Jul 15, 2026, 15:09 UTC
   investigating
   App is recovering but photo upload/processing seems delayed. We're continuing our investigation.
3. Jul 15, 2026, 15:36 UTC
   monitoring
   The app is up in a degraded performance state (delayed photo / background work). We will continue to monitor the situation.
4. Jul 15, 2026, 15:47 UTC
   monitoring
   The photo / uploads queue is caught up and behaving normally. We will continue to monitor the situation.
5. Jul 15, 2026, 20:17 UTC
   resolved
   App has been operating as expected for last few hours. We will continue our post-incident actions to reduce the likelihood of this happening in the future.

Updates as published by CompanyCam (original).