Critical incident

CLEAR1: CLEAR1 console and verifications currently in degraded state

Affected: Customer Portal

Current status of CLEAR1: Operational — live CLEAR1 status

Timeline

1. Sep 2, 2026, 16:57 UTC
   investigating
   We are currently investigating this issue.
2. Sep 2, 2026, 17:09 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 2, 2026, 17:11 UTC
   investigating
   We are continuing to investigate this issue.
4. Sep 2, 2026, 17:42 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Sep 2, 2026, 20:08 UTC
   resolved
   This incident has been resolved.

Updates as published by CLEAR1 (original).